We don't send people. We build operations.
SBSO exists because most outsourcing means managing someone else's employee. We built a different model — one where you review outcomes, and we own everything that produces them.
Josh Román
Founder & Managing DirectorSBSO is led by a founder with direct, hands-on experience supporting U.S. businesses and building operational support systems designed for reliability and growth.
Leadership stays actively involved in every engagement — maintaining service quality, client alignment, and consistency behind each account. That hands-on approach means every client gets structured support backed by direct accountability, not a hand-off to whoever's available that day.
We believe the strongest outsourcing partnerships are built on trust, clear oversight, and a genuine understanding of the businesses we serve.
Three things that don't change as we grow.
Consistent performance
Structured supervision, clear expectations, and long-term team stability — so your operations run smoothly without constant retraining or turnover.
Selected, not just hired
Every specialist is chosen for communication skills, work ethic, and alignment with U.S. business expectations — built for seamless collaboration with your team and clients.
Built for the long term
We focus on relationships that evolve as your business scales — not short-term staffing fixes that need to be replaced every few months.
Same working day. Different overhead.
Real-time overlap
El Salvador runs on Central Time. Your morning is our morning — no waiting until tomorrow for something logged today.
English-fluent, workflow-trained
Every specialist is trained specifically for the workflow they support — not generic virtual-assistant tasks.
Founder-run, on purpose
SBSO stays small enough that every account gets direct oversight from Josh personally.
Want to talk to Josh directly?
Every discovery call is with the person actually running the company — not a sales rep reading a script.
Book a free discovery call