You started a business. Now you're running every department.
When you're growing, you wear every hat — sales, finance, admin, customer service. SBSO doesn't just place a person in your business. Our staff runs the day-to-day while we help you build the operation behind it — without killing your margins.
Which one do you want to hand off first?
Start with one. Add more as the operation proves itself.
Following up on leads
Lead follow-up, appointment setting, and keeping your CRM current.
Chasing payments
Invoicing, billing questions, and collections on aging accounts.
Drowning in the inbox
Inbox, calendar, data entry, documents, and vendor coordination.
Answering every call
Inbound calls and emails, client follow-ups, and retention.
Holding it all together
Task tracking, scheduling, and making sure nothing falls through.
Two jobs at once: run the work, and build the operation.
Placing a person gets tasks done. Building an operation is what lets the business grow past you.
Our staff runs the work
A specialist you chose from skills-tested finalists, working your hours on Central Time inside your tools.
- Follows written SOPs built from your processes
- Supervised every day by a dedicated SBSO supervisor
- Measured against KPIs you set
We help you build the operation
While the work gets done, we look at how it gets done — and tell you what we see.
- Your processes mapped and documented, so they belong to the business
- Regular KPI reports and performance reviews
- Suggestions on what to fix, streamline, and hand off next
Freelancer, virtual assistant, or a managed service?
Large companies pay outsourcing firms millions to run entire departments as a managed service — dedicated teams, supervisors, documented processes, and KPI reporting. SBSO brings that same model to owner-led businesses, for one flat monthly fee built around small-business margins.
| RecommendedSBSO managed service | Option 2Virtual assistant | Option 3Freelancer | |
|---|---|---|---|
| What you actually get | A running operation: staff, a supervisor, SOPs, and KPIs | An assistant placed with you | A person who completes tasks |
| Who manages the work | A dedicated SBSO supervisor, every day | You | You |
| Languages | Every specialist is bilingual: English & Spanish | Varies | Varies |
| Processes | Mapped by our onboarding team and written into SOPs | You train them yourself | In their head — or yours |
| How you know it's working | KPIs you set and regular performance reports | Hours logged | You check in |
| Help growing the business | Suggestions on what to fix, streamline, and hand off next | Not their job | Not their job |
| When someone leaves | The SOPs stay with your business | You retrain the next person | The knowledge leaves too |
| How you pay | One flat monthly fee | Hourly, per assistant | Hourly or per project |
| Best for | Owners ready to grow without adding overhead | An extra pair of hands | One-off projects |
From signed agreement to a running operation in about 4 weeks.
One flat monthly fee. We handle the heavy lifting — you make the decisions that matter.
We get to know your business
Your goals, your tools, and the work you want off your plate.
You choose your hire
We recruit and screen. You make the final call.
We build the operation
Your processes documented and your specialist trained on them.
You go live
Supervised daily, measured on the KPIs you set.
What owners ask before the first call
Is a managed service too much for a small business?
No — that's exactly who SBSO is built for. You get the structure large companies pay for (supervision, SOPs, KPI reporting) sized to one role or a few, at one flat monthly fee.
How is this different from hiring a virtual assistant?
A VA is a person you manage. SBSO is an operation we manage: we write the SOPs, supervise the work daily, report on the KPIs you set, and suggest what to improve or hand off next.
Do I need my processes written down already?
No. Most owners don't. Our onboarding team works with you to map your processes and turns them into written SOPs.
What kind of suggestions do you give?
As we run your day-to-day, we point out what's slowing you down — steps to cut, follow-ups falling through, work that should be handed off next. You hear it in your regular performance reviews.
Can your team talk to our Spanish-speaking customers?
Yes. Every SBSO specialist is bilingual in English and Spanish, so your Spanish-speaking customers get the same service as everyone else.
How long until we're up and running?
About 4 weeks from signed agreement. We'll walk you through the plan on your discovery call.
What does it cost?
One flat monthly fee — no hourly billing to track. We quote it after the discovery call, once we know which functions and roles you want covered.
Pick a time. Talk to Josh directly.
30 minutes with the founder — not a sales rep. We'll map what's eating your week and tell you honestly whether a managed operation fits.
What you'll get on the call
- A list of the tasks we'd take off your team first
- The KPIs we'd measure and report on
- A flat monthly quote and a 4-week start plan if it's a fit
- An honest "no" if it isn't